I pass her every week as I walk by the customer service desk.
She is a whirl of motion.
She is quick and efficient at her job.
She has a loud voice and a demeanor that says she can handle anything.
I imagine that she is a formidable foe.
I have seen her no nonsense approach to things.
However, for whatever reason, I am the recipient of her kindness.
I am always greeted with a smile and a big hello as I walk by her.